Frequently Asked Questions
How often should I get a chimney sweep?
Most Canadian homes benefit from annual sweeping before the heating season. Heavy wood use may require more frequent service.
Do you provide insurance documentation?
Yes. We can issue service records and inspection checklists for insurance or real estate needs.
What if my CO alarm sounds?
Exit the home and call emergency services. After safety is assured, we can investigate draft, blockage, or appliance issues.
Do you work in winter?
Yes, weather permitting. Safety on icy roofs is our priority; we may reschedule during storms.
Is a WETT inspection required in Canada?
While not mandated by law, insurers, lenders, or buyers commonly request a WETT inspection when a wood-burning appliance is present.
What moisture content should my firewood be?
Aim for 15–20% moisture. Season split firewood for 6–12 months (longer in damp climates) and verify with a moisture meter.
Can I burn softwood like spruce or pine?
Yes, if properly seasoned. Softwoods ignite quickly and are great for kindling, but burn faster—so you may need more frequent sweeps.
What are signs of poor draft?
Smoke spillage, slow start-ups, lingering odours, soot on glass, or backpuffing. Causes include cold flues, blockages, negative pressure, or improper chimney height.
When is the best time to book a sweep?
Spring and summer are ideal, avoiding fall rush. You’ll be ready before temperatures drop and appointment windows are wider.
Do you service gas fireplaces and liners?
We can inspect and sweep venting where applicable. For fuel-train or control issues, a licensed gas technician is required by provincial codes.
Do birds or raccoons nest in chimneys in Canada?
Yes. Caps and screens help prevent entry. If wildlife is present, humane removal is required before sweeping and repairs.
Will you provide before/after photos?
On request, we can document findings and results to support maintenance planning or insurance needs.
Why does my fireplace smell in summer?
Warm, humid air can push creosote odours down the flue. A sweep, proper cap, and addressing negative pressure (bath/kitchen fans) usually helps.
Do snow and ice affect chimney performance?
Yes. Ice buildup on caps and cold-soaked liners reduce draft. Clear obstructions and pre-warm the flue with kindling for easier starts.